At the NRF Big Show in January, Walmart US CEO John Furner sat down with GJI President Zeynep Ton to talk about the good jobs journey at Sam’s Club, the $57 billion warehouse chain he ran from 2017-2019. John and his team invested in workers, stabilizing work schedules and raising wages for team leaders and specialty positions, like meat cutters, from about $15 to as much as $22 per hour. John talked about how they tested and began to roll out product variety reductions of more than 25%, and used new tools and technology to improve work and associate productivity. The impact so far: turnover is down, and net sales and customer satisfaction are up.
