CLEAR, HUMANE COMMUNICATION!

Leadership Communication -

Clarity in Crisis

ROZ LINDSAY

There is no doubt that COVID-19 has created very serious circumstances for the world. When we are faced with a challenging situation and we want people to understand the seriousness, then what we do as leaders is ideally consistent with that need. So we choose our words carefully to reinforce the seriousness, and our actions must be aligned with that. We will only downplay and undermine our messages if we say it’s serious, then act as if it’s not. Not everyone is healthcare trained.

Why Hospitals Need to Overhaul Their Culture to Support Nurses

BECKER'S HOSPITAL REVIEW

As healthcare reform focuses more attention on patient outcomes, nurses' importance in clinical outcomes and patient satisfaction is becoming more apparent. To make a lasting impact on patient safety and quality, hospitals need to recognize the value of nurses and other front-line staff in making process changes. In fact, hospital leaders need to go further — they need to lead by example, according to John Kauchick, RN, BSN, a practicing nurse for 33 years. He says that leadership should not only seek input on proposed agendas but also tap into nurses' ideas.

How a TikTok Video Uplifted Nurse Gretta Gast's COVID-19 Patient

Quick Tips on Effective Communication that Works in ALL Situations.

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Keeping it 'SAFE' in Healthcare Team Conversations

It is frequently during times of emergency and crisis when our best communication efforts fall apart. My Guest, Roz Lindsay, is an Australian veterinarian who found her way into the corporate world and from there launched two successful learning and development businesses! Her passion is helping teams to communicate effectively, efficiently and in a humane way. Our conversation ranged widely since this is also a passion of mine. Certainly, in the times we live: fast-paced, bottom lines, medical jargon, cultural and language confusion, sets us up for ALL kinds of missed communications. We will discuss manager and leadership styles and how to respond in a peaceful way.

https://www.voiceamerica.com/episode/123922/keeping-it-safe-in-healthcare-team-conversations-part-ii

Upcoming Show...

NURSES AS SCIENTISTS & INNOVATORS

June 29th 2020, @10 AM Pacific Time

on VoiceAmerica Health & Wellness Channel

Nurses are preparing for the massive undertaking of recreating healthcare for the benefit of patients, the industry and the country. My guests will be innovators, immersing themselves in the needs of Now AND the Future of Healthcare: Shawna Butler, currently in Texas and Tim Raderstorf in Ohio. We will open the eyes of the world on what exactly nurses are doing that is about to create a revolution in healthcare! An amazingly well-kept secret in the USA and the World is that Nurses are multi-knowledgeable and VERY educated people. Oh yeah, most people can name the caring, compassion, humane, thoughtful, organized aspects of nurses. For how many people, do the words Scientist and Innovator come to mind? How about: Researcher, Doctor of (tons of things), Educator, Legal Nurse Consultant, Nurse Advocate, Nurse Attorney, Midwife, Anesthetist, Case Manager, Educator, Nurse Practitioner, Informatics, Endocrinology, Travel Nurse, Chief Nursing Officer, Health Policy Nurse, Psychiatric Nurse, Trauma Nurse AND so many MORE!!

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